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Home > Applications > S3 — Staff, Source, Serve > Supply Chain Mgmt > Customer Self Service
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Customer Self Service
Every company wants to deliver superior customer service. Often it’s the difference between landing or losing an account. Unfortunately, sometimes there’s a disconnect between intention and reality, due to understaffing or other limitations. Lawson Customer Self-Service improves your ability to provide the service your customers expect, while helping your organization cut out redundant steps, eliminate many manual tasks, and reduce the potential for costly data errors.
Lawson Customer Self-Service allows your customers to directly enter and review orders via the Internet; connect to the web sites of carriers for shipping status information; inquire about invoices, payments, and statements; update their contact and address information; and more. Ultimately, it’s all about helping you increase customer satisfaction, loyalty, and repeat business.
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